Here are some common questions about Thrive Healthcare Clinic and our services.
General Questions
What services do you offer?
We offer a wide range of services including preventative care, acute illness treatment, chronic disease management, individual and group therapy, dental exams, cleanings, and more. Please see our Services page for a full list.
Are you a non-profit organization?
Yes, Thrive Healthcare Clinic is a non-profit clinic dedicated to providing accessible and affordable healthcare to everyone, regardless of their ability to pay.
Appointments & Visits
How do I schedule an appointment?
You can schedule an appointment by calling us at (510) 732-4996, visiting our website to book online, or stopping by our clinic during working hours.
What should I bring to my first appointment?
Please bring your photo ID, insurance card (if applicable), a list of any current medications, and any relevant medical records you may have.
Do you accept walk-ins?
While we recommend scheduling an appointment to minimize wait times, we do accommodate walk-ins for urgent needs based on availability. Priority is given to scheduled appointments.
Billing & Insurance
What insurance plans do you accept?
We accept most major insurance plans, including Medicaid, Medicare, and various private insurance providers. Please contact our billing department or check our Pricing page for more details.
Do you offer a sliding scale fee?
Yes, we offer a sliding fee discount program for eligible uninsured or underinsured patients based on income and family size. Please contact our financial services team to learn more and apply.
What if I don't have insurance?
We welcome uninsured patients. Our financial services team will help you explore options, including our sliding scale program and potential eligibility for public health insurance programs.
Services Specific Questions
Do you provide services for children?
Yes, we offer comprehensive primary medical and dental care for children, including well-child visits and immunizations.
Can I receive both medical and behavioral health services at your clinic?
Absolutely. Our integrated care model allows you to receive both medical and behavioral health services seamlessly within our clinic, promoting holistic well-being.
Do you offer emergency services?
We treat acute illnesses and minor injuries. For medical emergencies (e.g., severe chest pain, major trauma), please call 911 or go to the nearest emergency room. We do offer emergency dental services for urgent dental issues.
Still have questions?
We're here to help. Reach out to our support team if you don't find the answer you're looking for.
